Customer Testimonials
Tynan has one of the best staffing ever both in sales and service. Great job!!!!
We brought our 2012 VW Passat in for its 80,000-mile service. We got there about 8:15 in the morning and the car was ready by 3:00 pm in the afternoon. Ashley had gone over what was going to be done on the car and everything was completed as written up. The car was delivered back to us in clean condition. Looking forward to doing more business with Ashley.
Undo damage to the in side and damage to the radio just? Service. Slow service
Everyone was very helpful especially Alex who helped us find the best car for us.
Matt the Service Manager repeatedly lied to me about what they could and would do to solve my problems. They spoke positively about their services but didn’t tell me the negative consequences like the destruction of my only working key. If they had been upfront with me I wouldn’t have done the service then. Thankfully God provided me a way home that night. I live abit over 200 miles from Denver. I got home at 1:30 am. I had to miss the Lamar City Council meeting and hearing that I was on the agenda for. (Some people checked on me ... Read More DealerRater - Jul 12, 2025
Loved the friendly, courteous and professional attitude of the staff. Service was great and well done
Work done accurate. Time frame given was on target. Issue was with payment. Vw/tynans website was offering the vw card for payment. Neither cashier or Brian was not aware of the card even when you had flyers next to the cashier.
Parts department was informative. Part needed to be Ordered Said I would probably have to leave the car for a day. Ashley confirmed I needed to leave the car for a day. Part could be over 2 weeks
It was great experience with not too long of a wait time. Calysta always shows great customer service!!
it was easy and on time they were ready for me the first thing in the morning, the I was on my way
Justin took good care of me! He made me feel comfortable buying a new vehicle, answered all of my questions, and was very patient and transparent.
I took my VW cross sport back in for hte 2nd time in 4 weeks because hte same problem/issues occured and was told it would take 3-4 days again to dignose hte issues and get-R-fixed. $ weeks abou you kept th evehicle for 8 days because of the sortage of mechanics.. but it was fixed and less then 50 miles I had the same issues an the blame was a new modgel that was put is was faulty, so lost my vehicle for 4 more days. Seems to be working now but not confident it will last and not happen again. When I went ... Read More DealerRater - Jul 10, 2025
Racheed is just the best- he’s taken great care of me and my cars for years! Always kind, responsive, thorough and goes the extra mile!
Service advisor was awesome. Explained everything in detail. Service was quick. Overall a great experience.
Did my service fast and I was out in an hour so no more is needed to say
Great service and no problems at the moment to set up appointments, great people on customer service
Calysta Johnson helps to streamline my experience with the service department. I trust her completely.
Great customer service and communication. Tynan’s always makes me feel like I matter. Thank you!
Needed 10000 tire rotation etc. Car went in as scheduled, out in a jiffy perfectly and timely on my way@
Sales made it easy to purchase a Jetta. Very good feed back from all employees.
Tynans is great! All of the people there were extremely kind, friendly and helpful. I absolutely love my new Volkswagen Taos. I plan on sending everyone I know who wants to purchase a new car to go there. Aiden is the BEST!!!
Excellent customer service. All services and recall work completed as scheduled. Quality of work is great.
Car returned with scratched hood. Someone "wrote on hood with finger". Cars sat for a week because "Tech was out in training". Car dropped off on 6/9, sat idle from 6/11 - 6/19, car finished 6/27. Front of house Rachide and Ashley were great though.
I was able to bring my car in before my scheduled appointment, and they started working on it right away! Upon checking out, I learned that they went above and beyond, even washing my car, and vacuuming and rinsing off my floor mats! Top tier customer service!
We are on our 3rd VW from Tynans. Appreciate the level of communication and customer service. A great team!
I typically receive excellent customer service here. Because of this, I just bought my 3rd VW from Tynans.
I worked with some lady and she was great My rear washer fluid still leaks
Work completed on time and to my request. Will continue to use Tynan’s for any further work.
She is friendly with expertise. Gave many alternatives and always a smile. Continues now with helpful ideas
Everyone was very efficient, pleasant, helpful, knowledgeable and overall really great to work with. Thanks!
Ashley was incredible and helped us so much. She provided excellent customer service and was very communicative throughout the process.
Was greated promptly at drop off and was kept up to date throughout the service. Ashley was great
Honest service that you can trust, with a kind service from the time you enter the shop, clear and transparent information in your inspection and delivered in timely manner in person or by email
It was easy and everything was explained well Quick, easy, accommodating—respectful and mindful of my time, excellent service and experience.
Professional and courteous team who are helpful and ensuring my care is well taken care of.
Our goal was to get a new car quickly, and we are very happy with our Tiguan - Rick Grassler (Lirim was great)
Muy buena atención, quedé contenta con el servicio y siempre están pendiente de llevar un seguimiento con el cliente. Muchas gracias
Welcoming and easy. I was in and out faster than quoted which I always appreciate
Super nice and friendly. Explained process well and was not in a rush in explaining
The entire team is professional and courteous. They work hard to ensure my vehicle is done properly and as quickly as possible.
Justin was helpful but not pushy. He provided options for the end of our lease. The finance department was relatively quick in finding us options. Both were very professional.
1-Star Review, I wish I could give less
Terrible experience – felt disrespected and overcharged
I brought my Volkswagen Atlas to this dealership because I needed to find out whether it came with a factory-installed towing package. The trailer company I worked with told me there was no power going to the tow hitch wiring. I simply asked the service department to check if towing was part of my vehicle’s original equipment or if I needed an adapter.
Instead of giving me a straight answer, they told me to bring the car and the adapter back. I took the car ... Read More DealerRater - Jun 20, 2025
Everyone at Tynan’s was so friendly and helpful! I wasn’t even sure I could get a new car but they made sure it happened and was a painless process! I’ll be sending everyone to them moving forward!
Extremely professional and courteous ?? Amazing human being She is naturally great Can't wait for the next service
Very professional people They were helpful in all my aspects and also they tried so hard to find the right thing in my car to fixed
Ashley was a great Representative for Tynan. Didn't get much or really any information from the Service provider.. Couldn't provide anything as to what was going on with Programming clock Spring nor why Airbag light was on.. Only that they wanted More time to check.. MORE MONEY IS ALL I COULD SEE!! THANKS JOSEPH DURAN PS Didn't talk to Reese or Williams
This experience was a great one! I love my new Tiguan! Joe and the rest of the team were very patient and helpful.
Ashley was a great communicator and Blake was a very patient and understanding mechanic. It took a while to service (parts availability for an older vehicle) but we got it done and it is back to 100%. Thank you all at Tynan's VW!
Justin was so professional. Courteous, and just nice. He is sincere. Blows the age old image of a car salesman. The dealership as a whole was great. Tom, the finance manager was really polite and courteous as well. Just a great experience and the work they recorded done on the car proved out to be all true. Great experience.
GREAT SERVICE AND COMMUNCATION ALL AROUND VERY PROFESSIONAL AND HELPFUL WORK WAS COMPLETED FIRST TIME
Every one of the staff at Tynans are wonderful! The customer service is incredible, and they take such good care of my car!
I already wrote a review for my last service. The people were kind and efficient. The service was done in a timely manner. Please, don't barrage me with multiple requests. Thank you.
Very professional and helpful. They made sure we where approved to get the financing before we made the long trop from northern Colorado to aurora. Found the car that we really needed and we were done within 2 hours. We love our 2021 VW passat. Thank you so much
Everyone I spoke with at the dealership provided prompt and courteous service throughout the visit.
Great service - Never really have any issues when coming to this dealer; nor having to wait an extended time for service
Tynan's has always been ten out of ten. The staff is genuine and very caring.
Great Job keeping me informed. I like the new app Ashley let me know the progress of the repair.
Excellent customer service! I will be back guarantee. trust in vw. thanks! #quality #work#solid
Thank you for the help on Saturday evening for unexpected issue and n my car
Justin was an amazing salesman. He helped make a hard decision easy, he was very help with all the questions I had and explained the whole process amazingly.
Experience of 30,000 mile check-up, including oil change, couldn’t have gone smoother. The customer service rep. for Express Service did a great job from the time I walked in for my appointment until she walked me out to my finished, just washed Taos.
Justin was great. I saw the car online and we were back and forth with phone calls and texts just to clear any issues or concerns. He was also pretty much available at anytime and he would communicate with me after hours. As someone who is in marketing, that is fantastic customer service. What really should be said is the fact that before I flew in, there was a gentleman who also saw the car at the dealership the day before I got there and was ready to write a check for the full amount and Justin stood his ground ... Read More DealerRater - Jun 5, 2025
Brian is ALWAYS such a pleasure to work with. Will continue to come back just because of the excellent service.
Service was fast and efficient. The problems were identified and corrected. Thanks for a great experience.
Quick service and appreciate the complimentary exterior wash with the service. Rims were dirty but they gave them a good clean.
always wonderful people who communicate well and work fairly with you. my favorite dealership by far.
From start to finish this was an outstanding experience. It's nice feeling welcomed on return visits as well.
Service was quick and the important information needed to maintain the functionality and longevity of my vehicle was shared without the pressure or obligation to oblige. Amazing and will be returning for future maintenance
The quoted price for parts and labor was a maximum of $680. After dropping off the car, I was informed that the gasket was out of stock. Since I already had a gasket and a filter, I suggested the mechanic use my parts. The job was completed using my filter and gasket, and the final bill came to $630. Interestingly, the cost of the two parts I provided is significantly higher than the discount I received. This experience makes me consider bringing my car back here for future service. I did not expect it from a reputable Volkswagen dealer.
Everyone was so nice!! Very easy and a good experience. Loving my new car! Thank you.
Clean and friendly and all staff is always helpful. Never have to wait around. Someone is always there to assist you whether you are getting your car serviced to walking around looking at a car on the lot.
Thorough and friendly service. Thank you for your diligence during my repairs and the courtesy shuttle!
Got back a perfect car thank you very much for your service I’m very happy.
My car buying was very pleasant, and less stress than I thought. thank u to all.
Was able to get me in for service without an appointment, excellent job team Thats good enough
Friendly service and constant communication with updates on the car. Works with you on services without pressuring you to fix items you can afford. Easy and hassle free transactions. 10/10 recommend
Very professional when I brought in my car for repair. Ashley was able to book my appointment and order my part because it wasn't in stock.
People are very nice...but very high priced in labor. Can't afford to g!
Tynan’s did a great job with my car. They even did updates and on recalls that I didn’t ask for.
Good communication, nice facility. It was a pleasure working with Ashley I look forward to working with her again.
Very friendly staff. Prompt service. Able to answer my questions. Great experience. I would recommend to others.
Tynan’s did an awesome job with my recall repair and service. They were incredibly friendly, super communicative, and got everything turned around quickly. I will absolutely be back for my next service.
Justin made the entire experience effortless, smooth, easy. He understood my needs and requirements for a car and never once pushed or made me feel uncomfortable. I made the best decision.
Loved everything about my experience at Tynans. I am really impressed! Justin is extremely knowledgeable and professional. He helped me feel at ease throughout the whole process, and was sure to answer all of my questions. Would definitely purchase a vehicle through him again.
Everything about Volkswagen and the courtesy. And their people and their service is amazing. Thank you
This is always a great experience, friendly staff with a great waiting area. Service is always quick.
Very helpful and professional. Fixed my problems without any issue and helped a lot along the way.
They suggested work that either already has been done or was not needed, even after I did not request them to do anything past what I made the appointment for.
Ordered parts ahead of time, was told I’d be notified when they came in, but wasn’t. When I called to ask about the parts, they told me they’d been there for a few days.
Service was done. Their status website said they were waiting on authorization for work. I had to go ask about real status after 1 1/2 hours. Then had to wait for the cashier. After waiting ... Read More DealerRater - May 16, 2025
I'm brand new to Volkswagen and I took my Taos in for its first oil change. The entire staff was incredibly pleasant and helpful. My service was performed quickly...I was out and back on the road in about an hour!
Tynan’s has to be the most friendly dealership I have ever been in but more importantly, they have never failed to meet my needs in the family atmosphere they have created!!
Even though i dropped it off last Thursday night, it took until Saturday midday to even know what it needed. After confusion with the service texts and online updates suggesting only needed fuel and oil additives but ended up more than that and more expensive than that. I had to get rides to and from work that Monday. Kinda frustrating.
Ashley was very helpful and professional. Tynan’s was able to do all maintenance and warranty work.
Courteous and friendly personnel from the moment I made the appointment (by phone) until service completed -
Ashley did a fantastic job and was very helpful. I also felt the service was honest.
The sales team was very helpful with transitioning from a lease to a purchase. They followed up after my purchase to ensure I can get the support I need.
Ashley was very helpful patient and that all she could to help. Thank you, Ashley.
Everyone was very helpful and supportive, they explained everything and pointed out the most important services that needed to be done. I was also surprised that the price I paid was cheaper than I was quoted at independent auto service centers. I am very happy with the entire experience. Thank you!
Brian was very pleasant made sure I knew what was going on with my tire
Very pleasant as always Wasn't long, Brain explained about my tire & just very pleasant visit
well I would give it a 5 rating if I was sure the 'lifetime warranty and lifetime free maintenance' is actually true and that I can come back and refinance in 8 months for a 9% rate instead of an 18% rate. I still am not entirely confident these things are true ??