Customer Testimonials
I got an oil change and tire rotation which was done quickly and efficiently. Everyone in the service department provides the same level of service and is helpful whether I call in with a question or walk into the building for assistance.
Has had my car for over a month, and still no solution! Receptionist is communicating, but I’m definitely getting the run around treatment and overcharged. It’s ridiculous and says a lot about Tynan’s.
It's always world class service and professional treatment. Rachide is extremely important to Tynan's business
Rachide should commended for his outstanding customer service. He is a great representative of Tynan's VW!
Took the time to address multiple issues in one visit and did a great job making my concerns feel like a priority.
Alex was extremely incredible salesman very knowledgeable and professional and he make everything easy for us
Everyone there is always extremely professional, courteous, and pleasant. This time was no exception. I was in and out, and the cost was very reasonable for my scheduled maintenance. I don't see myself going anywhere else.
I dropped my car off Monday morning and was told a mechanic wouldn’t be able to look at it until Wednesday. I called and no one had looked at it and was told it wouldn’t be until Thursday.
Very quickly and professional She's very easy to work with and she able to work around my schedule to find an appointment the works for me.
They save my butt and have my back every time. Super professional, courteous, affordable and reasonable. I always have a great experience there.
Rachide found a way to turn my frown upside down. 10/10 Customer Service experience Reliable expertise
Brian provided excellent customer service, helping me when I scheduled my service appointment for the wrong day
Ella was very helpful. My son was driving his ID4 and the tire blew up. I called the dealership and Ella answered the phone and she helped me out right away. I was on my way at no time. I recommend tynan to everybody.
Exelente customer service, From desk person, very nice job I recommend Tynan's service,because it's very good
My car buying experience with Tynan‘s was great from start to finish. I would recommend this dealership to anyone looking to purchase a vehicle.
Service Department was very helpful on this emergency repair. In quickly, repair done in a timely manner and out quickly. I liked the video of the area that needed repair including the explanation of what needed to be done.
They were so incredibly helpful! And went above and beyond to help me figure out what was going on with my car
The front desk service was timely and attentive with regular updates Professional, nice, communicative, quick
The front desk service was timely and attentive with regular updates Professional, nice, communicative, quick
I appreciate their attention to detail and their personalization of the issue at hand, thanks
My experience was relaxing and easy The service was faster than expected and everyone was friendly
Satisfied with the dealership. Somewhat disappointed that the coupon I received in the mail was not auto applied like it has been in the past. To be fair, I didn't ask for it to be, but it usually is, and was a significant difference in price.
Ella is such an asset to Tynan's. Pleasure to work with and responsive. Customer experience is very important to her. 5 stars. Give her a raise
Rawhide, Matt and Ella were very helpful in getting my car repaired. Technician was awesome.
The technician found the issue immediately after running a pressure check and explained that I needed a new water pump because mine was leaking. Matt, Rashid and Ella were all very helpful which I greatly appreciated.
Everyone I dealt with was polite and cordial, not any disrespect. I am dissatisfied with the fact that I spent around 400 on repairs and had to bring it back two days later when I was told the problem was resolved, and when I brought it back i was asked to pay another $650 in repair cost when it sounded like they weren't sure if that repair would resolve it either.
The physical experience was great. Jokes were made. Great conversation. Little tips on what will change after the purchase. However, after going back to what happened is disturbing. I was told I had a 693 credit score when in fact I do not. The interest rate is 15.99% which is horrific but wasn't also discussed. How would someone with nearly a 700 credit score have such a high rate? Because they don't have that score or there are other factors. He focused on my car payment being low for 75 months which is also insane. I wish he was just honest about ... Read More DealerRater - Sep 15, 2026
They were amazing. Only thing is they said they would fix my back dome light settings but they must have forgotten. Other than that 5 out of 5.
Friendly and Professional and clear communication . Transparent updates. Tynan’s VW. Friendly team, fair price, Very happy with the help.'
Easy to work with Good inventory and fair pricing Clean dealership Just four more words
Went for a recall that throws an error, and then I got quoted to diagnose the error for $200+. Then they recommended a coolant flush AND a water pump replacement separately, so more double quotes. I decided to only go with the recall and call it a day. I'm not a mechanic, but I'm not stupid
Everything went well and fast. I was only disappointed that I had to spend over $50 in uber because VW wouldn't drive or pick u up over 10 miles which is disappointing knowing that VW is more than able to afford that to customers. Other than that everything went well.
They tried to communicate with me as much as they can The repair was very good.
Top tier service. Friendly service. Nice waiting room. Free coffee. Love that they washed my car.
We had a great experience at Tynan’s VW.
Justin was super helpful and worked hard to get us a great deal. He was very friendly, knowledgeable, professional & answered all of our questions about EVs. The buying process was easy and smooth.
The vehicle did have an open recall on it, but they offered to take care of it in house & delivered the vehicle to us once it was done, which was great! Justin even made sure we were taken care of & went above and beyond managing our delivery on his day off.
We were very happy ... Read More DealerRater - Sep 11, 2026
We had a great experience working with Justin at Tynan’s! He was friendly, helpful, and made the car buying process easy and enjoyable. He worked with my husband to get us to a price everyone felt good about, and we were able to make the deal happen without feeling pressured. We’re very happy with our new Atlas and really appreciate Justin’s help throughout the process!
Very quick, pleasant and informative - answered my questions and started the work precisely on time. WiFi worked well in waiting room which was clean and had all I needed to work while I waited
Tynan was helpful and communicative when doing my inspection and recommended maintenance. I skipped getting my check engine light diagnosed because it was hundreds of dollars.
Justin and Andrew did a great job helping us get into the vehicle we wanted! They went above and beyond explaining the vehicle details and functions. The finance team helped get the price where we needed it and beat pricing of other VW dealerships.
Took my car in for oil & filter change. Calysta is always exceptional in service. I have a few recommendations since I just last 40,000 miles.
They didn't care about my car. Came x catalytic converter and never replaced. My car stayed 5 months and never been started. Ha v e to buy a new battery and now t h ey charged me $221.00 just for battery testing when should be free since still on warranty
CS rep was professional and knowledgeable. Parts were ordered and service performed in a reasonable time. Also they were very flexible and helpful with our timing to pick the car . Very positive experience.
They were fast & made the experience easy , we waiting at the dealership while we waited & there was a nice lady at checkout who saw I had my toddler & baby. She took us to an area that was kid friendly with a tv & took colors & paper to entertain them. She was very attentive & sweet. When I came to checking us out at the end she was quick & efficient. She did a great job at explaining the receipt. 10/10 experience
Very good service, reliable and great communication Happy with everything that was explained, the process and customer service
My experience with the dealership was excellent. The entire team was very professional, friendly, and efficient throughout the process. Everything was handled quickly and smoothly, and I truly appreciated the great communication and attention to detail. I would definitely recommend this dealership to others.
Quick, easy, got text updates throughout, easy from scheduling through to check in and service.
Justin was very friendly and helpful throughout the whole process. He answered all of my questions and provided an excellent customer experience.
Same day service for a tire replacement after getting a screw stuck in the tread.
Excellent customer service and great communication! Very impressed with the efficiency of the system to keep me informed of any issues with the work being done on my car!
Rachide is the best service advisor we have ever had! He never fails to go the extra mile to make sure we are taken care of!
Always helpful Friendly, knowledgeable, will recommend to friends and family It's my go to for new cars and friendly service
My experince was amazing and quick and the receptiomist was awsome anf very friendly Service was done in a timely manner and the hospitality was amazing
Justin Delgado guided me through the buying process and put me at ease. He treated me and my wife with genuine respect. If you’re looking for a stress free car buying experience, Justin is the person you want to work with.
Very kind and confident He described the process very clearly and helped us understand that
Very professional. Car was finished on time. Loved the video from the technician. Never had that before. It was a nice added touch to have car washed.
Always my go to for new cars and repairs if needed! Would recommend to family and friends!!
Besides not having access to a loaner vehicle, everyone and everything was great. Thank you
Great Customer service Friendly. Checking on you constantly and giving updates ?? ?? ?? ??
It was a no pressure straightforward experience. Everyone was helpful and friendly. The availability of service records for the CPO vehicle was a nice addition.
Very pleasant and informative. Showed concern for the issue I was having it was good to here that they knew what to do. Got my 2025 Tiguan back in good time and it now works great ??
Very pleasant and informative. Showed concern for the issue I was having it was good to here that they knew what to do. Got my 2025 Tiguan back in good time and it now works great ??
Great experience! I will be back! Great experience! I will be back! I had no issues and my associate at the desk was very helpful. The mechanic was very professional and thorough.
Very friendly and efficient service experience. Would definitely recommend and will return for my next service.
They were very good to work with and got the job done quickly. Will use them next time.
Very professional but very expensive. I’m always surprised at how much I have to pay to get my car back.
Major leak from water pump destroyed various parts of car despite bringing it in with low coolant alerts multiple times in the preceding months. Rachide helped get most repairs covered under extended warranty. Had to call a couple times for updates and to get loaner but it all worked out
The level of service was less than I expected. I would say it was less fair than I expected. Another person and I were waiting for your representative to finish her phone conversation and assist us. Even though I was there first, your representative chose to help the other individual before me. There may have been a reason for her actions; however, she didn't bother to explain it to me.
She communicated regularly and worked with me to find solutions for parts delays. Very friendly
Justin was knowledgeable, helpful and his follow up was great. Tynan’s VW made the buying process very easy. In less than one hour I was driving my new vehicle off the lot.
Calysta explained everything that was needed with my vehicle..I felt like I could trust her..She was very kind
I was worried that there was a problem with my brakes. They checked my brakes and told me that they were ok. I appreciate the honesty. Thank you!
On time, great service I was able to get in and out in under an hour
Rachide was very courteous, professional and thorough. No complaints about the service or the whole department.
They fixed my car!!!!! Thank you so much! I love my Golf. Everyone was very friendly and helpful. Great customer service and speedy repairs!
Did not correctly notate the issues I was having with my A/C. This is the THIRD time of me leaving my car with the issue not being fixed or addressed. It's the middle of August I did not need the heat to be fixed I needed the cold air to work.
I needed another key for my VW Atlas. I was treated with respect and even some laughter as we did the necessary paper work. Made a potential boring time full of joy. Seems like I have a new friend!!!
Justin D. Was great to work with Made buying a car easy Low pressure sales approach
After my first purchase had been totaled in a car accident Alex helped me pick out a new one in the process was pretty streamlined
Super quick service. I love how the mechanics record a video summary of the multi point inspection. Great way to be transparent
Efficient, courteous Ella kept me updated with status of repairs and was always respectful and professional
I told the service advisor to check my gauge for the temperature on my vehicle because sometimes work sometimes doesn’t but my vehicle still has the same problem actually now the gauge doesn’t work anymore I sent a message to let him know and never answer me back I may look for someone to check my vehicle again
Brian has been my general maintenance advisor for some time now and continues to treat me like family while maintaining true professionalism and knowledge when needed.
Brian has been my general maintenance advisor for some time now and continues to treat me like family while maintaining true professionalism and knowledge when needed.
Caring, considerate, accommodating, and supportive throughout wash part of the process. Caring, considerate, accommodating, and supportive throughout wash part of the process. Their ability to meet where I was as a customer and find ways to meet the needs I had were over the top.
Professional positive and polite I always appreciate my time coming into the dealership where everyone is friendly and helpful and my car is handled well
Everyone is very professional, friendly, and knowledgeable. Any time I have had to bring my car in for service I know it is in good hands. Best dealership I've ever worked with.
We have been with this company for over 10years we are not going anywhere else
Excellent experience Knowledgeable, friendly , professional, and efficient I think you get the picture Consultative
Seamless experience. Exactly how I would expect I had an overall good experience and look forward to going back for future service visits
Racheed was very helpful and professional and he delivered what he promised. I will recommend Tynan to my friends and family members
The service here is great. They know the issue with your vehicle and can provide assistance in fixing one’s vehicle.
Everyone at the dealership was friendly, helpful and informative. Both of the shuttle drivers were kind and conversational and safe drivers.
The first person I spoke with was rude and uninterested in my concerns. When I dropped my car off, the lady was nice The car was returned because they failed to bolt down my steering column, leaving me in a perilous situation. Even now, my car still doesn’t run correctly and continues to make a lot of noise. I am deeply disappointed and unhappy with the situation. The purpose of bringing it to the dealership is to ensure that it is done correctly.
I had no issue scheduling my appointment and my vehicle was ready the same day.
I’ve been going to you guys since I got my car and I’m always very well taken care of and will continue to go to Tyans Volkswagen dealership. Thank you for taking care of Vixien and I!
Omar was very knowledgeable and helpful throughout the whole process and I would highly recommend the dealership to anyone I know that's looking for a car
They were fast, friendly, transparent in pricing and service. Excellent work! I will definitely be back!
Tynan's has been servicing my car since purchasing it from them. The reason is trust and quality of service. My Tiguan runs as good today as the day I bought it.
I dropped off my car and it was there for 3 weeks to run diagnostics and sometimes it's was 2-3 days between hearing any updates. When I finally got my car back I was told nothing was wrong with it. I paid $177 and my car was in the shop for 3 weeks to tell me nothing was wrong with it. I feel that was too long to have my car for there to be nothing wrong with my car.
Personalized She helped me get in and out fast I also got a detailed overview of my cars status