Customer Testimonials
People are very nice...but very high priced in labor. Can't afford to g!
Tynan’s did a great job with my car. They even did updates and on recalls that I didn’t ask for.
Good communication, nice facility. It was a pleasure working with Ashley I look forward to working with her again.
Very friendly staff. Prompt service. Able to answer my questions. Great experience. I would recommend to others.
Tynan’s did an awesome job with my recall repair and service. They were incredibly friendly, super communicative, and got everything turned around quickly. I will absolutely be back for my next service.
Justin made the entire experience effortless, smooth, easy. He understood my needs and requirements for a car and never once pushed or made me feel uncomfortable. I made the best decision.
Loved everything about my experience at Tynans. I am really impressed! Justin is extremely knowledgeable and professional. He helped me feel at ease throughout the whole process, and was sure to answer all of my questions. Would definitely purchase a vehicle through him again.
Everything about Volkswagen and the courtesy. And their people and their service is amazing. Thank you
This is always a great experience, friendly staff with a great waiting area. Service is always quick.
Very helpful and professional. Fixed my problems without any issue and helped a lot along the way.
They suggested work that either already has been done or was not needed, even after I did not request them to do anything past what I made the appointment for.
Ordered parts ahead of time, was told I’d be notified when they came in, but wasn’t. When I called to ask about the parts, they told me they’d been there for a few days.
Service was done. Their status website said they were waiting on authorization for work. I had to go ask about real status after 1 1/2 hours. Then had to wait for the cashier. After waiting ... Read More DealerRater - May 16, 2025
I'm brand new to Volkswagen and I took my Taos in for its first oil change. The entire staff was incredibly pleasant and helpful. My service was performed quickly...I was out and back on the road in about an hour!
Tynan’s has to be the most friendly dealership I have ever been in but more importantly, they have never failed to meet my needs in the family atmosphere they have created!!
Even though i dropped it off last Thursday night, it took until Saturday midday to even know what it needed. After confusion with the service texts and online updates suggesting only needed fuel and oil additives but ended up more than that and more expensive than that. I had to get rides to and from work that Monday. Kinda frustrating.
Ashley was very helpful and professional. Tynan’s was able to do all maintenance and warranty work.
Courteous and friendly personnel from the moment I made the appointment (by phone) until service completed -
Ashley did a fantastic job and was very helpful. I also felt the service was honest.
The sales team was very helpful with transitioning from a lease to a purchase. They followed up after my purchase to ensure I can get the support I need.
Ashley was very helpful patient and that all she could to help. Thank you, Ashley.
Everyone was very helpful and supportive, they explained everything and pointed out the most important services that needed to be done. I was also surprised that the price I paid was cheaper than I was quoted at independent auto service centers. I am very happy with the entire experience. Thank you!
Brian was very pleasant made sure I knew what was going on with my tire
Very pleasant as always Wasn't long, Brain explained about my tire & just very pleasant visit
well I would give it a 5 rating if I was sure the 'lifetime warranty and lifetime free maintenance' is actually true and that I can come back and refinance in 8 months for a 9% rate instead of an 18% rate. I still am not entirely confident these things are true ??
Nice cars on the lot the help you get into a nice vehicle ask for Alex
It's was a great experience staff was helpful I would recommend Tynan's to friends and family
Thanks for being flexible with my busy schedule. I like the digital experience on managing communication and reporting.
Good customer service. Helpful with a loaner car and hit me my car back running.
The dealership was extremely helpful and professional. They took care of my car without any issues.
Service was punctual. Once again, my tan had to be cleaned at all of the touch point from dirty hands and feet of the mechanics.
Professional, friendly, affordable, amazing I've never owned a VW before and I've loved every interaction I've had. I really love the car.
Very nice and helpful and Professional They do excellent work and treat their customers with lots of respect
Very good and fast service It was regular express service for VW car, and it was clean fast and overall great service.
Got brand new tires 2 months ago at this dealership, and made a new appt to check on a tire that started losing air, was told the tire was fixed after leaving it there all day and when I took it home, my tire is still deflating
I got my oil changed and they cleaned my car! I got in my car and was going to back out but my brakes were making a loud noise. The service manager(I think) got someone to double check and make sure they were still good to go!
My service rep Ashely was kind, informative and extremely helpful and punctual! Even while busy I felt like she was calm and had everything under control.
I’m very happy with the service I receive at Tynan. Rachide was friendly and communicative.
Great communication and customer service, and got my car back to me sooner than I expected.
Excellent customer service!! During our first visit, Omar found out what our plans were regarding purchasing the new car. He continued contacting us the next day, providing all information and presenting the offer for purchasing the car. He did all the steps in a professional manner. We are very happy with purchasing our new car, and we appreciate Omar's help.
It took over a year to receive a new engine under warranty, which isn't the dealership's fault, but I was left stranded without a vehicle and no one was able to help me the entire year I waited.
Very helpful The whole process was smooth and painless. I am satisfied. That is enough; you are pushing too much.
Friendly and professional. Calysta was great to work with. I was in and out in the time quoted
Very easy to get an appointment. The next morning went in and they were ready for the car. Excellent
The dealer ship is awesome, Mr. Awad makes it beyond 100%., the only thing needs improvement is the operators need to have some patients in communication with the customer.
Always perfect customer service The dealership was clean , comfortable and welcoming . Would recommend Tynans to everyone
I received a warm welcome. Brian met me right on time and described what the 30,000 mile included. My car was serviced promptly and was also washed, which I appreciated. I was very impressed with Brian and the service department. I will be back.
This is my third VW car. Each time I need maintenance the staff are always attentive and helpful. The work is done quickly and correctly. I appreciate everyone that is there and has helped me.
Generally simple to navigate the process for scheduled maintenance visit. Communication while there is good. Coffee didn't taste as moldy as it has in the past which was a plus. Waiting area is not great.
Service center resolved my issue in a timely fashion and did so professionally. Good customer service
Justin and Jose make a great team. They made car shopping friendly, relaxing, and informing. I can’t imagine I’d have a better experience with anyone else. I can confidently recommend these two to anyone looking to purchase a new vehicle. Oh, and they took their time, and were patient walking me through the features of the vehicle I purchased.
Very nice people am filling comfortable when am waiting my oil change price not to hi
All staff were so kind and professional All staff communication in a timely fashion and were very helpful
From the moment I walked into Tynan’s for the first time I knew this dealer was cool. In Dec. I bought my Tiguan from them and they hooked me up with a great deal! The employee's there are super friendly and helpful. From needing my temp registration extended to having a small vehicle defect like my glove box needing to be replaced. Rachide is such a solid individual who keeps it real, real well. I definitely recommend Tynan’s VW in Aurora for anything VW PS - the ID.BUZZ is one of the coolest things ever
I'm very happy to have come to this dealer. They're very friendly, and the work on my vehicle is quick and efficient. Thanks, guys!
Efficient and prompt in solving issues when they arise. Rachide and Omar help us every time. Many thanks to both! Laura
It was good. Great customer service It was good. Great customer service from Calysta and staff
Fast. Informative. Friendly It was a good experience. Everybody was nice. I would go back.
Aidin was very helpful in helping me select my car. I felt very comfortable that he knew what he was talking about. Everyone at this dealership is very friendly. They want to please. I felt like the integrity and sincerity of the whole crew was genuine. I never felt that I was being pressured to buy anything. I would recommend Tynan’s to anyone who is looking for a car. You can trust that they are there to help you make the right decision about your purchase.
Justin helped us buy our brand new atlas cross sport. From the beginning he wasn’t pressing us and once we made our decision and were ready to buy he helped us every step of the way. The process was so easy and stress free!! In and out in less than an hour with a car we absolutely love and at an unbeatable price. If you’re in a market for a car go to tynan’s and ask for Justin you will not be disappointed. He goes above and beyond and then some for you. Also shoutout to Mr ... Read More DealerRater - Apr 19, 2025
Dj was knowledgeable, told me about the car, Jacob was knowledgeable and handled my financing. This is my second car I bought from Tynan and have been pleased twice
Rachide was helpful and professional. Excellent service. Highly recommend. Good customer service. My car was repaired in no time
Rachide went above and beyond to help me out with my VW Taos. During rush hour in a busy area, my car broke down, and he helped me stay calm. He was super friendly and quick to give me a loaner car, which he even did twice! Rachide made this experience bearable and reminded me that there are good people in the car industry. Thank you again Rachide!
Calista Johnson was a great employee… she really helped me a lot ! She is outstanding!
Calysta had me in and out in no time flat. She was warm and personable, and I left feeling like I had the best customer service at a dealership that I had ever experienced.
Always good service. I always come to Tynans. The service is excellent, and the people are always great.
I'm a big fan, I've bought 2 or 3 personal vehicles and always service there. Go Tynan's! Because it's a winning team! ??????
The service department is awesome. Very courteous and communicates well throughout the entire process. Calysta is great. She's always polite and very helpful.
Easy to make appointment, promptly served upon arrival, good communication throughout process, work completed satisfactorily and on time
Amazing team from service coordinator to mechanics I will definitely continue to have all my VW vehicles serviced in this shop
All in all, pretty good experience. Feel like we got stung a little bit with the secondary add-ons, but it wasn't too bad.
This was my first time at the dealership so I didn’t know what to expect. I can’t say enough about Calista. She was personable, professional, and made me feel at ease. When I had to come back in the following day for water pump issue
VW representative Rachide was professional and kind he has excellent customer service skills and communicated with me exceptionally to facilitate the repairs on my VW Atlas. I was able to get a few repairs completed.I will definitely be scheduling soon to get the remainder complete.
Unorganized and no planning. They were confused and told me different things each time I called and on top of that they would tell me they would call me back and I was misquoted on the total cost of the service. They spent two weeks to program my key, and were way off on the wait time of how long my car would be in the shop.
The staff is friendly. I don't have anything else to say. This is so silly
My first time at that dealer. I was treated well. They were busy, but they took care of me fairly quickly
Justin was absolutely the best car salesman I’ve ever had.He was so kind, thorough and communicative!! He made the process of leading my new BUZZ ID so much fun and came through on his promise and initial quote. He has been super about following up to make sure I am happy. He did a fantastic overview of the car and really paid attention to details when explaining everything. I would highly recommend working with Justin!!
Great sale, and post sale experience! They made buying easy, and have provided answers to questions after the sale quickly. Would buy here again!
I was very happy with the service and pleasantly surprised when my car took less time than expected!
Calysta is always friendly and courteous. Overall the service, professionalism and knowledge has been exceptional. Thank you.
I have used Tynan’s exclusively for sales and service since moving to Colorado in 1976. I think that tells it all.
Chris was fast and efficient in having paperwork ready and any questions I had he answered. Dj was helpful and was considerate of the time getting in and out with two kids in tow.
Work was done well and in a reasonable time. Staff friendly Enjoyed working with Calysta
The staff there are very friendly and they keep you updated efficiently with where you are time wise.
Your dealership tried to fix something I told them not to fix. Made it worse then told me they would fix it for full charge. Said they are cheapest in town. Not true.
The car maintenance services at this dealership was outstanding. The staff was professional, knowledgeable, and courteous.
They took good care of the car. Thank you for being responsive and the communication
Very helpful and knowledgeable. Walked in for a recall, and they were able to get me in right away.
Customer service was great - I left a msg & rec'd a call back to schedule my ID4 recall updates. Got me scheduled the next day with a loaner vehicle! When I picked up the car, paperwork was ready, fast, friendly service!!
It was a quick and easy process to get the work done. When I picked up the car, they even washed the car, which still looks great a couple weeks later. They communicate well and set proper expectations.
Prompt. Professional and courteous with knowledge of the products they sell and work on Pl
Thank you for the prompt service of our tire!! We were in and out in no time at all, after getting in 1/2 hour after calling!! A special thanks to Scott, for his knowledge of VW, his prayers and kindness
Very nice, friendly and informative. The salesperson Avel was great, and very knowledgeable about the car I was interested in. He helped me get the wheels I wanted and brought the car to my house the next day. He explained and went over everything in detail, so that I would feel comfortable driving it, and also helped me return my rental. He went above and beyond...
Great customer service! Everyone is super helpful and goes the extra mile. Definitely plan to keep coming here!
This dealership was wonderful to work with, they were professional and answered all questions. My
Great service, friendly people. Fast service Easy access and convenient location. Very professional and nice
They were very nice and prompt. I will take my car back here for service
Servicing Team was great. I was in and out in no time. Thank you all!
All the people there are very nice and the work are very professional and all
Service here has really worsened. Been going here for 10 years. I went in for an annual oil change at 65k. I’d had my 60k checkup elsewhere. At 65k this shop said I needed all the services of the 60k tuneup. For $1100. That everything was critical. Such nonsense. They’ve lost a long-term customer.
Sales person was Justin Delgado. Inventory was good which is why we went there. Tynans had the trim pkg I was looking for. Everyone was professional and friendly. I rated Justin a 4 due to his lack of knowledge of the difference in the SE and the SEL trim pkg. other than that he was wonderful to work with. We rushed in around 5:30 pm. Had already test driven an Atlas. He explained the computer to us and even helped us move personal items from my trade in to the Atlas. He was knowledgeable of the sales process and paperwork. He didn’... Read More DealerRater - Mar 23, 2025
Actual work on the car was good enough but not transparent about pricing at all